I'm sharing this so you can keep it in mind when buying from this seller.
I ordered and paid for this oscilloscope in advance. I also paid 60 USD for delivery, hoping that everything would be normal and that I would receive the goods within 30 days and have a tracking number.
But unfortunately, this is where the problems started.
After 50 days there was no information about the location of the shipment and the seller advised me to be patient, I submitted a request for a refund.
And then the shipment appeared in Rotterdam. Then it arrived.
But it turned out that the oscilloscope was completely defective. I sent proofs to the seller, with which he agreed and I asked him to send me a new, working unit at his expense, but he asked me to pay 85 USD again.
I refused and applied again for a refund. The seller refused and I turned to the platform for assistance. They helped me get half of what I paid, for which I am grateful.
I strongly recommend not buying anything from this selle
サプライヤーからの回答:
1. This buyer is not high quality buyer. According sales contract, buyer has chosen multimodal transportation,Standard transportation time is 35-45 working days or more than.
2. While waiting for the goods to be received, the buyer constantly initiated refund request for "seller's false shipment".
3. The buyer claimed to be electronic engineer with 46 years of experience,But sent error operation video, which is shocking. Communication process, buyer said our technical engineer was talking nonsense. buyer just an engineer in the electronics industry, not manufacturer. Seller proposes testing methods are the basis for determining whether the machine equipment is damaged. The buyer did not cooperate.
4. Buyer requests refund only. The seller does not agree.Later the buyer modified refund 90%. It's unbelievable, why only refunds? This gives people feeling that it's scam to obtain goods.
5. Seller made three suggestions due to customer relationship issure. One suggestion is to refund 50%.
15 May 2024